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TECHNOLOGY COORDINATOR

ABOUT US:

The Surfrider Foundation is the world’s largest grassroots coastal conservation organization dedicated to the protection and enjoyment of the world’s ocean, waves, and beaches for all people through a powerful activist network. We have achieved many important victories by persuading state, federal, and local decision makers to protect vital coastal and ocean resources. These accomplishments demonstrate the important role of recreational users in advancing coastal and ocean stewardship. Since 1984, Surfrider's appeal is not only our strong reputation and track record of success, but also the lifestyle and values we embody. 

By joining the Surfrider Foundation, you will be welcomed into an open and inclusive network of incredibly supportive and collaborative people who work hard and play hard. You will have the opportunity to work with dedicated people who are also passionate coastal users with their feet in the sand and toes in the water. You help bring together diverse voices and perspectives to provide our community with the leadership and tools necessary to make a difference at their beach and in coastal communities across the United States. At Surfrider, we build leaders and we are problem solvers; our culture sets us apart and influences everything we do. Coastal recreation is fun and working at Surfrider is too.

OPPORTUNITY:

The Technology Coordinator will be responsible for maintaining the organization's technology infrastructure, ensuring the efficiency of systems to meet project deliverables, and preventing delays in operations. The Technology Coordinator will mainly provide helpdesk support to our staff and volunteer network and assist in the creation of tech policies and processes for the organization. The Technology Coordinator will also support Technology Department tasks and projects, like user migrations or setting up new services. We’re ideally seeking an individual with a skillset of Help Desk Level II or comparable experience. 

This is a hybrid position. The Technology Coordinator will work remotely, but must be able to access our office in San Clemente, CA as-needed.

Reports to: Sr. Technology Manager

DUTIES & RESPONSIBILITIES:

  • Assist administering Google Workspace, including account creation, recovery, and migrations.
  • Provide various tech assistance to staff and the chapter network as needed, identifying and troubleshooting common computer and networking issues
  • Provisioning new computers for staff: Configuring laptop accounts, log-ins, programs installation and more
  • Responsible for maintaining inventory of hardware and depreciation of assets, providing new equipment and upgrades as needed
  • Troubleshooting: Mac OS configuration, network settings
  • Case/Ticket Management - Salesforce Service Cloud
  • Interfacing with staff and volunteers by email and by phone.

 

QUALIFICATIONS & EXPERIENCE: 

Must-haves:

  • Minimum of 3 years of experience with Help Desk Level I experience, and must currently be at Help Desk Level II
  • Good communication skills and prior customer service experience
  • A proactive and solution-oriented approach
  • Willingness to dive into documentation
  • Comfort and effectiveness with spreadsheets

Good to have, but not required: 

  • Professional Google Workspace Administrator certification
  • Experience working within a non-profit setting

SALARY AND BENEFITS:

The Surfrider Foundation offers a salary that is competitive with other national, not-for-profit conservation organizations.

The salary range for this position starts at $70,000.

Benefits include medical, dental and vision coverage monthly premiums compensated 100% by Surfrider Foundation, Long-Term Disability insurance, Employee Assistance program (EAP), Section 125 Flexible Spending Account (FSA), 401(k) plan with partial employer matching. Surfrider also provides paid holidays, vacation and sick time.

TO APPLY:

Please send cover letter (including your salary requirements) and resume to: 

Email: careers@surfrider.org

Deadline for receiving resumes: Accepting submissions until the position has been filled - immediate submissions are encouraged. 

Phone inquiries and walk-ins will not be accepted - thank you for understanding. 

JEDI COMMITMENT:

The Surfrider Foundation is committed to fostering a just, equitable, diverse, and inclusive organization for all people who protect and enjoy the world’s ocean, waves, and beaches. Our success and impact depend on learning from our community, standing in solidarity with our allies and working towards a more just future, both for our organization and the environmental movement as a whole.

The Surfrider Foundation is proud to be an equal opportunity workplace that is committed to attracting and retaining a diverse workforce. Together we strive to create and maintain working and learning environments that are inclusive, equitable and welcoming. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other protected class.

To learn more about our Justice, equity, diversity, and inclusion commitments, please visit: https://www.surfrider.org/pages/diversity-equity-inclusion